Privacy Policy

Introduction

LucidVault.pro S.L. (Registration Number: B-94758693) ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lucidvault.pro or use our cross-border marketplace services.

Data Collection

The data we collect includes various types of personal information that you provide directly to us and information we automatically collect when you use our services:

• Personal identification information (name, email address, phone number)
• Business information (company name, VAT number, business address)
• Account credentials and preferences
• Transaction and payment information
• Website usage data and analytics information
• Communication records and support enquiries

How We Use Your Information

We use of your data is based on legitimate business interests and your consent where required. We use your information for the following purposes:

• To provide and maintain our marketplace platform services
• To process transactions and manage your account
• To communicate with you about our services and updates
• To improve our website and services through analytics
• To comply with legal obligations and regulatory requirements
• To detect and prevent fraud and security breaches

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For more detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our platform
• With payment processors for transaction processing
• With logistics partners for order fulfilment
• When required by law or to protect our legal rights
• In connection with a business transfer or acquisition

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for the duration of your account plus seven years for tax and regulatory compliance. Marketing data is retained until you withdraw consent or for a maximum of three years.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

Data Controller Information

LucidVault.pro S.L. acts as the data controller for the personal information we collect. Our legal basis for processing includes contract performance, legitimate interests, legal compliance, and consent where applicable. We are registered in the Netherlands under company registration number B-94758693.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under GDPR.

Security Measures

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have violated your data protection rights. In the Netherlands, you can contact the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).